Refund policy

RETURN POLICY

Returns & Refunds

Our Commitment

We want you to love your Blooming Mail experience. If something goes wrong, we'll make it right.

Damaged or Missing Packages

If your package arrives damaged or doesn't arrive at all:

All mail is posted on mid month via second class mail. For UK customers, please allow up to a week to inform us if you haven't received your mail. For international customers, please allow at least 2 weeks. Snail mail is intentionally slow.

If after this time you haven't received your mail, then let us know.

For damaged letters, contact us when you receive it and please include:

Your name and order number
Photo of damage
Brief description of the issue

We'll send a replacement package or issue a full refund for that month - your choice.

Changed Your Mind?

For subscription cancellations:

You can cancel your subscription at any time from your account. No questions asked.

Cancellation takes effect at the end of your current billing period. You'll continue to receive packages until then.

For refunds after receiving a package:

Because each package contains craft materials, personalized letters, and (for the first 30) custom flower reveals, we cannot accept returns.

If you're unhappy with your package, please email us within 7 days of receiving it. We'll work with you to find a solution.

Subscription Billing

Monthly billing: You're charged £14 on the same date each month. Your first charge is when you subscribe.

Example: Subscribe February 25thth → Charged February 25th → First package ships mid-March Next charge: March 25th → Package ships mid-April

To avoid being charged: Cancel at least 24 hours before your next billing date.

First 30 Flower Reveals

The personalised flower reveal card included in the first 30 subscriptions is custom-made based on your quiz responses. Once created, it cannot be returned or refunded separately from your subscription.