Shipping policy

Shipping Overview

Dear Flower, here's everything you need to know about how your monthly packages reach you.

Where We Ship

Currently shipping to:

  • UK and internationally

Not currently shipping to:

  • PO Boxes
  • BFPO addresses

When Your Package Ships

Monthly Shipping Schedule

All packages ship around the 15th of each month via Royal Mail.

Example timeline:

  • Subscribe: February 25th
  • First charge: February 25th
  • First package ships: Mid-March (around March 15th)
  • Arrives: within a week for UK customers, up to two weeks for international customers

Why the wait? When you subscribe in one month, your first package ships the following month. This gives us time to:

  • Process your subscription
  • Prepare your letter based on a new flower and theme each month
  • (For first 30 only) Create your flower reveal card
  • Pack everything beautifully

Ongoing Subscriptions

Monthly billing date: The date you first subscribed (e.g., 25th of each month)

Monthly ship date: Around the 15th of each month

Your billing date and ship date are different. You're charged on your billing date, and your package ships around the 15th, regardless of when you joined.

If you subscribed after the 15th March, then you will receive the April letter, not the March letter.  However, there will be opportunities to purchase previous months letters in future. 

Shipping Method & Delivery Times

Carrier

Royal Mail Large Letter

Delivery timeframes

  • UK: 3-5 working days
  • Internationally: up to 14 working days

These are estimates. Actual delivery may vary, especially during peak periods or bad weather.

Tracking

Do you provide tracking?

Currently, standard Royal Mail delivery does not include tracking.

If your package doesn't arrive within a two week period after the 15th, contact us and we'll investigate.

We do not track shipping to keep prices at a minimum. 

Shipping Costs

Good news: Shipping is included in your £14/month subscription. No additional charges.

Address Changes

Need to update your shipping address?

Log into your account and update your address at least 5 days before the 15th of the month.

Changes made after the 10th of the month may not take effect until the following month's shipment. If this is an issue, then please email us once you've made the changes, so we can ensure that you do not get sent letters to an address you no longer live at. 

Can't access your account? Contact us with:

  • Your name
  • Email address used for subscription
  • New shipping address

Holidays & Special Circumstances

Bank Holidays

If the 15th falls on a bank holiday or weekend, packages ship the next working day.

Postal Strikes

In the event of Royal Mail strikes or significant delays, we'll:

  • Email all subscribers with updates
  • Ship as soon as service resumes
  • Adjust expectations accordingly

First 30 Subscribers - Special Note

Your flower reveal card is created after you complete the quiz.

To ensure your card arrives in your first package:

  • Complete the quiz within 3 days of subscribing
  • We need time to read your responses and create your card
  • If you subscribe after the 10th of the month, your first package ships the next month

Customs & Import Duties

UK addresses only: No customs or import duties apply.

For international customers, any customs fees or import taxes are the responsibility of the subscriber.

Subscription Pauses & Skips

Can I pause or skip a month?

You can cancel your subscription anytime. There's currently no "skip a month" option.

If you need a break:

  • Cancel your subscription
  • Resubscribe when you're ready

Multiple Subscriptions / Gifts

Can I subscribe for multiple addresses?

Yes! Each subscription needs a separate order with its own shipping address.

Gift subscriptions: Not currently available, but coming soon. 

Lost in the Post

If Royal Mail confirms your package is lost:

  • We'll send a replacement at no charge
  • Or issue a refund for that month (your choice)

You won't be charged twice for the same month.

Contact Us

Questions about shipping?

Email us and we'll respond within 3 business days

Policy Updates

Significant changes will be communicated via email to active subscribers.